Privacy Policy

Quill Digital ("we," "our," "us," or "Company") operates the website QuillDigital.ca (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and utilize our digital agency services, including web design, development, digital marketing, branding, and related services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site or services.

We may collect the following types of information from you:

Personal Information

• Contact Information: Name, email address, phone number, business name, and physical address when you request a quote, contact us via forms, or engage our services

• Business Information: Details about your company, industry, business goals, and project requirements

• Communication Records: Emails, messages, and correspondence between you and our team

• Payment Information: Billing address and payment details (processed securely by third-party payment processors; we do not directly store credit card information)

Usage Information

• Technical Data: IP address, browser type, device type, and operating system

• Website Activity: Pages viewed, time spent on pages, links clicked, and navigation patterns

• Cookies: Information collected through cookies and similar tracking technologies to enhance user experience

Third-Party Information

• If you refer clients to us or authorize integration with your systems (such as CMS platforms, analytics tools, or email marketing platforms), we may collect data through these integrations

We collect information through:

• Direct Communication: Contact forms, email inquiries, phone calls, and meetings

• Automatic Collection: Cookies, web beacons, and analytics tools (Google Analytics)

• Third-Party Tools: Integrations with services you authorize (e.g., project management platforms, CRM systems)

• Business Partners: Information shared by clients or partners in the course of providing services

We use the information we collect to:

• Provide, maintain, and improve our digital agency services

• Respond to inquiries and provide customer support

• Process invoices and manage payments

• Send transactional communications (project updates, service confirmations)

• Conduct marketing activities (newsletters, service announcements) with your consent

• Comply with legal obligations and resolve disputes

• Analyze website usage and improve our digital presence

• Personalize your experience on our Site

• Detect and prevent fraudulent activity

As a business operating in Ontario, Canada, Quill Digital is subject to the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect and process your personal information based on:

• Contractual Necessity: Information required to deliver digital agency services

• Consent: Explicit or implicit consent through your interaction with our services

• Legal Obligation: Compliance with tax, employment, and business regulations

• Legitimate Business Interests: Improving services, marketing, and fraud prevention

We do not sell or rent your personal information. However, we may share your information with:

• Service Providers: Third-party vendors who assist us (hosting providers, payment processors, email service providers, design and development contractors)

• Legal Requirements: When required by law, court order, or government request

• Business Transfer: In the event of a merger, acquisition, or sale of assets (you will be notified)

• Your Consent: When you explicitly authorize sharing with specific third parties

All service providers are bound by confidentiality agreements and are only permitted to use your information for the purposes we specify.

Some of our service providers may be located outside Canada. By using our services and providing your information, you consent to the transfer of your data to countries that may have different data protection laws than Canada. We ensure appropriate safeguards are in place for any international transfers.

We implement technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, and destruction. These measures include:

• SSL/TLS encryption for data in transit

• Secure data storage and access controls

• Limited access to personal information by authorized personnel only

• Regular security assessments and updates

However, no security system is impenetrable. While we strive to protect your information, we cannot guarantee absolute security.

Under PIPEDA, you have the right to:

• Access Your Data: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Withdrawal of Consent: Withdraw consent for us to use your information (subject to legal or contractual obligations)

• Opt-Out of Marketing: Unsubscribe from marketing communications at any time

• Deletion Requests: Request deletion of your information (subject to retention requirements)

To exercise these rights, contact us using the information provided in Section 13 below.

Our Site uses cookies and similar technologies to enhance your experience. Cookies may be:

• Essential: Required for Site functionality

• Analytics: To understand how visitors use our Site (Google Analytics)

• Marketing: To deliver relevant content and track campaign performance

You can control cookie settings through your browser preferences. Disabling cookies may affect Site functionality.

Our Site may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

Our Site and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will promptly delete such information and notify the parent or guardian.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our Site and updating the "Effective Date" at the top. Your continued use of our services following notification of changes constitutes your acceptance of the revised Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Quill Digital
Website: QuillDigital.ca
Email: quilldigitalteam@gmail.com
Phone: 306-850-9048
City: Ottawa, Ontario, Canada